[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”General” woodmart_css_id=”67c6b74e2060a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2N2M2Yjc0ZTIwNjBhIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion title_font_family=”text” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”618257efccdb8″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTgyNTdlZmNjZGI4Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion_item title=”Where is your company based?”]Our primary office is located in Los Angeles, California, while our design and manufacturing headquarters are based in Hong Kong.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you have any retail stores?”]To avoid the additional expenses of physical stores, such as rent, insurance, and staffing, we currently operate exclusively online.[/woodmart_accordion_item][/woodmart_accordion][woodmart_title align=”left” title=”SHOPPING & SHIPPING” woodmart_css_id=”6703a30da81ff” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzAzYTMwZGE4MWZmIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion title_font_family=”text” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”618257e807c2a” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTgyNTdlODA3YzJhIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion_item title=”How long does it take for your orders to be processed?”]Normally it takes us 3-5 working days to process your order, customized products may take longer.[/woodmart_accordion_item][woodmart_accordion_item title=”How long will delivery take?”]Standard shipping:5 – 8 working days(US);7 – 15 working days(Rest).

Expedited shipping:3 – 6 working days.[/woodmart_accordion_item][woodmart_accordion_item title=”Do you make all of your pieces?”]Our team hand-stamps, drills, polishes, and assembles our made to order pieces. We do have a few partners around the globe.Each and every piece that leaves our studio is thoroughly quality checked by our team.[/woodmart_accordion_item][woodmart_accordion_item title=”How will I know when my order ships?”]You will receive an email including your tracking number when your order leaves.[/woodmart_accordion_item][woodmart_accordion_item title=”Where are your areas of delivery? Do you ship to hotels, P.O. Boxes or APO addresses?”]We ship to worldwide.Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.[/woodmart_accordion_item][woodmart_accordion_item title=”What is your return/exchange policy?”]We accept returns/exchanges within 30 days of your order delivery date for any unworn pieces that are not final sale.

For customized products, we do not accept refunds if there are any quality issues.

Please note that original shipping fees will not be refunded.[/woodmart_accordion_item][/woodmart_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”ORDERS” woodmart_css_id=”6703c67574e01″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzAzYzY3NTc0ZTAxIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion title_font_family=”text” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”618257efccdb8″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTgyNTdlZmNjZGI4Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion_item title=”What payment methods do you accept?”]Payments are accepted via major credit/debit cards or PayPal.[/woodmart_accordion_item][woodmart_accordion_item title=”Do I receive an invoice for my order?”]Yes.After you successfully place your order, you will receive an email with the details of your order.[/woodmart_accordion_item][woodmart_accordion_item title=”Can I change or cancel my order?”]We start the jewelry making process right away, so we do not allow changes to the order once it has been placed.

Please note: We are unable to cancel orders that have started production.[/woodmart_accordion_item][woodmart_accordion_item title=”Can I change my shipping address?”]To change your shipping address, email info@wawylighting.com with your first and last name, order number, and the updated shipping address.

If your order has been shipped, we are unable to change the shipping address for you.[/woodmart_accordion_item][woodmart_accordion_item title=”Will I be charged sales tax if I place an online order?”]You won’t be charged sale fee.[/woodmart_accordion_item][woodmart_accordion_item title=”Will I be charged customs/duty fees?”]We ship to worldwide.Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.[/woodmart_accordion_item][woodmart_accordion_item title=”What should I do if I receive a damaged or wrong product?or my package was lost or stolen?”]Emailing our customer support team at info@waylighting.com. Please provide the following information: first/last name on the order, order number, shipping address, and any additional information you find helpful.

For lost/stolen packages: Must be submitted no sooner than 7 days prior to the most recent tracking update or delivery date and no later than 30 days from the most recent tracking update or delivery date.

For damaged or wrong items: Must be submitted within 5 days from the date of delivery.[/woodmart_accordion_item][/woodmart_accordion][woodmart_title align=”left” title=”PRODUCTS” woodmart_css_id=”6703c7b59db66″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzAzYzdiNTlkYjY2Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGl0bGUiLCJkYXRhIjp7InRhYmxldCI6e30sIm1vYmlsZSI6e319fQ==” wd_hide_on_desktop=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion title_font_family=”text” title_font_weight=”600″ opener_alignment=”right” woodmart_css_id=”618257efccdb8″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTgyNTdlZmNjZGI4Iiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no”][woodmart_accordion_item title=”How do I measure for a choker?”]Measure your neck! Everyone’s neck is a bit different, so it is important to measure your neck before purchasing. This is key for your desired fit: Take a piece of string or something that can wrap around your neck accurately. Wrap the material around your neck where you desire the choker to lay. Use a ruler to measure the string length. Round up if your measurement is close to a whole number. EX: Your neck measures 13.75″ so you would order the 14” or next size up.

For a looser choker fit, order one size up. EX: Your neck measures 13.75”, so you would order a 15-16” for a loose fit.[/woodmart_accordion_item][woodmart_accordion_item title=”How do I find my ring size?”]Our rings run true to size, so if you are unsure of your ring size, we recommend using a ring sizer or going to your local jeweler to get the most accurate size.[/woodmart_accordion_item][woodmart_accordion_item title=”How do I care for my jewelry”]Don’t dull your sparkle. Here’s how to keep your gold vermeil and sterling silver jewelry looking shiny and new.

Handle with care to avoid scratches and further damage. Avoid contact with water (remove your jewelry when showering or swimming) and cosmetic products such as perfume, hairspray, soap or lotion. Store your jewelry in the original packaging or a soft pouch, and keep it in a cool, dry space away from sunlight. Clean your jewelry regularly using a soft cloth.[/woodmart_accordion_item][/woodmart_accordion][/vc_column][/vc_row]